Supplier Relationship Manager
Xerox
Webster, NY
Purpose of Role:
- To ensure NA GDC has a sustainable roster of best in class suppliers
- To manage strategic suppliers relationships and performance
- To manage and resolve supplier non conformance
- To manage and maintain supplier quality
- To identify and report innovation within the supply chain
The output delivered by the Supplier Relationship Manager is highly visible within the business and supports the Service Delivery teams in ensuring that NA GDC has a contracted supply chain that delivers, best in class service, consistency of output and competitive pricing.
Responsibilities:
- Supplier Assessment & Approval
- Select appropriate suppliers for client services. Ensure governance process for assessment. Support contracting and supplier on-boarding process.
- Responsible for the creation and maintenance of the preferred supplier lists within the print and creative sector, including contact details, summary of core capabilities, rate cards
- Supplier Performance
- Responsible for conducting and checking output from supplier
- Responsible for enhancing/developing supplier review process which includes conducting and documenting annual onsite inspections and updating supplier list with new capabilities and processes or lack thereof.
- Monitor/review SLAs across the print and creative supply chain
- Assist with the development of the procurement tool/tools and the compliance required from the third party suppliers
- Monitor/maintain quality of output from suppliers through colour management and brand sheet process
- Supplier Best Practice
- Share best practice with suppliers, encourage continuous improvement and communicate updates when appropriate
- Technical support
- Advise on supplier selection for large or bespoke projects
- Support delivery of identified large or bespoke projects (press pass, on-site support)
- Source of subject matter expertise on supplier capabilities, industry knowledge & production technical expertise
- Co-ordinate production of client specific brand sheets and distribute to relevant suppliers
- Issue Escalation
- Co-ordinate issue escalation and resolution
- Ensure site non conformance log is completed and reported to central SM team on a monthly basis
Requirements:
- Minimum 10 years print/creative production experience
- Minimum 5 years print/creative purchasing experience
- Minimum 3 years supplier management experience
- Strong understanding of the NA print and creative market place
- High level of influencing and negotiation skills
- Ability to develop internal & external relationships at all levels
- Good written & verbal communication skills
- Strong commercial acumen
How to Apply:
Please address all inquiries to: Karin.Stroh@xerox.com. No phone calls, please.
